Privacy Policy
At GBS Group, Inc., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.gbsgroup.com or use our services. We do not store credit card information or sensitive payment data, as all payments are securely processed by our third-party payment provider, Clover. Please read this policy carefully. By using our website, you agree to the practices described below.
1. Information We Collect
We collect minimal information to provide our services and improve your experience. The types of information we may collect include:
Non-Personal Information:
Usage data, such as pages visited, time spent on the website, and IP address, collected via cookies or analytics tools (e.g., Google Analytics, if applicable).
Payment Information:
We do not collect or store credit card information. All payment transactions are processed securely by Clover, a PCI-DSS compliant payment processor, using their hosted payment pages (e.g., Express Checkout or virtual terminal).
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To schedule and confirm cleaning appointments, communicate with you about services, and send invoices or receipts.
Customer Support: To respond to inquiries or resolve issues submitted through our website’s contact form or email.
Website Improvement: To analyze usage patterns (e.g., via Google Analytics) and enhance website functionality.
3. How We Protect Your Information
We implement reasonable security measures to protect your information:
Secure Website: Our website uses HTTPS (SSL/TLS) encryption to secure data transmission, verified by Network Solutions.
No Payment Data Storage: We do not store credit card or payment data; all payment processing is handled by Clover, which uses encryption and tokenization to meet PCI-DSS standards.
Data Minimization: We collect only the information necessary for providing our services.
4. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share information in the following cases:
Service Providers: With trusted third parties who assist in operating our business.
Legal Requirements: If required by law, such as to comply with a subpoena, tax obligations, or other legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred but will remain protected under this policy.
5. Cookies and Tracking
Our website may use cookies or similar technologies (e.g., Google Analytics) to:
Track website usage and improve user experience.
Store preferences, such as form autofill for returning visitors.
You can manage cookies via your browser settings (e.g., disable or delete cookies). Disabling cookies may affect website functionality.
6. Data Retention
We retain personal information only as long as necessary for:
Providing services (e.g., booking records).
Legal or tax purposes (e.g., financial records in NetSuite, typically 7 years).
When no longer needed, we securely delete or anonymize data (e.g., shred paper records, delete electronic records).
7. Children’s Privacy
Our website and services are not directed to individuals under 13. We do not knowingly collect personal information from children. If you believe we have such information, contact us to have it removed.
